Delivery & Returns

All of our aviary panels and runs are handmade to order. Production times typically range from 2–6 weeks depending on the season and workload.

Despatch & timing

Delivery Information

If you would like a more accurate lead time, please contact us before placing your order. Once your order has been completed, delivery times are as follows:

Enclosures & Runs — Made to Order These are made to order — we'll be in touch when your enclosure is made and ready to be delivered. Please allow 4–5 weeks from order to dispatch.
Standard Delivery - via DX Usually within 1–3 working days, typically next day.
Larger Items - Pallet Delivery Typically within 1–3 working days, typically next working day. Kerbside delivery only - the driver will unload at the nearest safe access point. Customers are responsible for moving goods from the kerbside.

Deliveries may take place anytime up to 6:00 pm on the scheduled delivery day.

Occasionally we use our own vehicles. You will be notified and given the driver’s contact details for any instructions - you do not need to be present.

Postage & charges

Shipping Charges

FREE delivery is available to most UK mainland addresses.

A delivery surcharge or separate quotation may apply to the following areas:

  • Scottish Highlands & Islands: AB, FK, HS, IV, KA, KW, PA, PH and ZE
  • Northern Ireland: BT
  • Isle of Wight: PO31–PO40
  • Isle of Man
  • Channel Islands
  • All other offshore addresses

Please contact us for a delivery quotation if your address is in one of these areas.

Cancellations & refunds

Returns & Cancellations

For most items bought online, you have the right to cancel your order within 14 days after the day you receive the goods. Please contact us within that period to tell us you wish to cancel.

After notifying us, you normally have a further 14 days to return the goods. Items should be returned complete and in suitable packaging. We may make a deduction from the refund if handling beyond what is reasonably necessary has reduced the value of the goods.

Unless the goods are faulty, damaged or not as described, you are responsible for the direct cost of returning them. For large items, please contact us before arranging a return so that we can explain the available collection or return options and their cost. Where required, the refund will include the basic delivery charge paid for the original order.

The right to cancel may not apply to goods made to your specifications or clearly personalised for you, such as a genuinely bespoke enclosure built to customer-supplied dimensions. A product being manufactured after you order does not, by itself, mean that the cancellation right is excluded.

Your statutory rights for goods that are faulty, damaged or not as described are not affected by this policy.

Damaged or faulty goods

Damaged or Faulty Items

Please inspect your order upon delivery and report any damage or faults to sales@4mypet.co.uk as soon as possible and no later than 48 hours after delivery.

If the packaging or item appears damaged on arrival, please sign the courier’s delivery note as “DAMAGED”. Signing as “UNCHECKED” may invalidate any courier insurance claim.

Once notified, we will advise you on the best course of action and arrange a replacement or resolution where appropriate.

Nothing in this policy affects your statutory rights.